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OUR POLICIES
RETURN POLICY
We generally do not accept returns unless there is a justifiable reason. Acceptable reasons may include, but are not limited to:
- Products that are defective or damaged upon delivery
- Incorrect items delivered
- Items that differ from the described specifications
To qualify for a return, you must notify us within 24 hours of receiving your order. Requests made after this period may not be processed.
If you believe your purchase qualifies for a return, please contact our team at
info@lw-handel.com. Our team will guide you through the return procedure and provide you the necessary instructions.
REFUND POLICY
We do not provide refunds for purchases made on our platform, as all sales are final. However, refunds may be granted in exceptional cases at the sole discretion of the LW Handel UG (haftungsbeschränkt). Acceptable reasons for refunds include, but are not limited to:
- Products that are defective or damaged upon delivery
- Incorrect items delivered
- Items that differ from the described specifications
If you believe your purchase is eligible for a refund, please refer to our return policy for guidance on next steps. Our customer service team will assess your request and inform you of the decision.
SHIPPING POLICY
At the LW Handel UG (haftungsbeschränkt), we do not manage shipping directly; it is the customer’s responsibility to arrange shipment for their orders. However, we’re happy to suggest reputable shipping providers to help with your shipping requirements.
For international orders, we ask that customers comply with the regulations and laws of the destination country. This includes submitting any required documents, covering any relevant duties or taxes, and ensuring that shipped items meet local standards.
Please be aware that shipping times and costs will depend on the chosen shipping provider and destination. For detailed information on options and rates, we recommend reaching out to the shipping provider directly
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