Terms and Conditions

TERMS & CONDITIONS

1. Payment Terms:

The Client agrees to make full payment for all goods purchased from the Company in advance, prior to the goods being released. Failure to complete payment may lead to order delays or cancellations.

2. Shipping Policy:

Our pricing is based on Ex-Works/FOB terms, meaning the buyer takes responsibility for the goods once they leave our facility. Customers are responsible for arranging and covering shipping costs to their chosen destination. While we provide support and recommendations for suitable shipping providers, the final responsibility lies with the buyer. For international shipments, customers must adhere to all import/export rules, including paying customs duties, taxes, and providing necessary documentation required by the destination country. Familiarizing yourself with local regulations can help prevent delays or fines. If needed, we can recommend customs brokers to assist with the process.

3. Refund Policy:

Refunds are generally not accepted unless deemed valid by the Company. If the Client believes a refund is warranted, they must contact our customer support team with detailed information regarding their request. In some situations, the Company may issue store credit equal to the purchase amount instead of a monetary refund, depending on the circumstances provided.

4. Return Policy:

To ensure efficiency and maintain product quality, returns are not typically accepted. However, the Company may, at its sole discretion, allow returns in exceptional cases. If approved, a 25% restocking fee will be charged based on the original purchase price.

5. Warranty Disclaimer:

The Company does not offer warranties on any products sold. Any warranties or guarantees provided by the manufacturer are subject to the manufacturer’s terms and conditions. The Company disclaims all express or implied warranties, including but not limited to implied warranties of merchantability and fitness for a specific purpose.

6. Billing Disputes:

Clients must report any invoice discrepancies within 48 hours of receiving the invoice. Valid disputes will be reviewed, and adjustments made if confirmed. Categories of disputes include:

Multiple charges for the same product.
Items invoiced but not delivered.
Delivered products do not match what was invoiced.
Invoice pricing does not match agreed terms.

7. Governing Law:

This Agreement is governed by the laws of Germany, excluding its conflict of law provisions.

8. Entire Agreement:

This Agreement represents the full and complete agreement between the Parties regarding its subject matter. It replaces and nullifies all prior or contemporaneous agreements, whether written or verbal.